Ekoved Refund Policy
Last updated April 16, 2024
At Ekoved, we are committed to ensuring your satisfaction with our carbon accounting tool. Our goal is to provide a reliable and effective digital solution. If you are not satisfied with the functionality of our service, we offer a full money-back guarantee under the following conditions.
Subscription Plans
Ekoved offers monthly and yearly subscription plans for our carbon calculator digital tool. Payments are accepted online via credit card and eligible debit cards (debit cards must have the same eligibility criteria as credit cards).
Refund Eligibility
Refunds are available if the following conditions are met:
– Trial Period: If you cancel your subscription within the 14-day trial period and are not satisfied with the service.
– Technical Issues: If you encounter technical issues that are within our control and make the service unusable.
No Partial Refunds
Ekoved does not offer partial refunds. Refunds are granted only if you meet the eligibility criteria specified above.
Free Trial and Cancellation Process
– Trial Period: We offer a 14-day free trial for new users to evaluate our service.
– Cancellation: To avoid charges, you must cancel your subscription before the end of the 14-day trial period. You can cancel through your account settings on our web application.
Refund Request Process
If you experience technical issues and believe you are eligible for a refund, please follow these steps:
1. Document the Issue: Record any error messages or screenshots that can help us understand the problem.
2. Contact Support: Email our support team at info@ekoved.com with your subscription details, a description of the issue, and any supporting documentation.
3. Review Process: Our support team will review your request and may reach out for further information or troubleshooting.
4. Approval and Processing: If your request is approved, the refund will be processed. Please allow up to 10 business days for the refund to be reflected in your original payment method.
Non-Refundable Circumstances
– After Trial Period: No refunds are provided for cancellations made after the trial period.
– Dissatisfaction: Refunds are not granted for dissatisfaction with the service unless it results from verified technical issues.
Refund Processing Time
Refunds, once approved, may take up to 10 business days to process and appear in your original payment method. Processing times may vary based on your bank or payment provider.
Contact Information
For questions or assistance regarding our refund policy, please contact us at:
– Email: info@ekoved.com
Changes to This Policy
Ekoved reserves the right to modify this refund policy at any time. Changes will be posted on our website, and we will notify users via email or our web application. Please review this policy periodically to stay informed.
Governing Law
This refund policy is governed by the laws of the jurisdiction in which Ekoved operates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Thank you for choosing Ekoved. We appreciate your trust in our service and are committed to ensuring your satisfaction.
Suggestions:
1. Clarify Refund Eligibility**: Make sure to clearly state that technical issues must be within your control and render the service unusable.
2. Specify Payment Methods**: Emphasize that debit cards must have similar eligibility criteria as credit cards.
3. Refine the Trial Period and Cancellation Process**: Ensure that the cancellation process is clear and easily accessible.
4. Review Non-Refundable Circumstances**: Be explicit about what constitutes “technical issues” and “dissatisfaction.”